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Dropbox Integration

Cloud storage integration for automatic file organization.

Overview​

Connect Dropbox to automatically organize and backup all media files with job-specific folder structures.

Benefits​

  • Automatic Organization - Files sorted by job automatically
  • Team Access - Photographers and editors access their folders
  • Backup - All media backed up to cloud
  • Familiar Interface - Team uses Dropbox they already know
  • Sharing - Easy sharing with clients via Dropbox links

Setup​

Prerequisites​

  • Dropbox account (Basic, Plus, or Business)

Connecting Dropbox​

  1. Go to Advanced → Settings → Integrations
  2. Find Dropbox section
  3. Click "Connect Dropbox"
  4. Sign in to your Dropbox account
  5. Click "Allow" to authorize REMO
  6. Select or create a root folder for REMO files
  7. Click "Complete Setup"

Folder Selection​

Choose where REMO creates job folders:

  • New Folder - REMO creates /REMO/ in your Dropbox
  • Existing Folder - Select any folder you have access to

Folder Structure​

REMO creates this structure automatically:

/REMO/
  /[Property Address] - [Date]/
    /input/
      - RAW_001.jpg
      - RAW_002.jpg
      - ...
    /output/
      - EDITED_001.jpg
      - EDITED_002.jpg
      - ...

Input Folder​

  • Raw files from photographer
  • Original uploads
  • Source material for editing

Output Folder​

  • Edited/enhanced files
  • Ready for delivery
  • Final deliverables

How It Works​

When Raw Media Is Uploaded​

  1. A photographer uploads photos — or a client uploads photos for a human editing order
  2. Files are stored in REMO's secure storage
  3. Copies sync to the Dropbox input folder

When Editing Completes​

  1. Editor marks the job as ready
  2. Edited files sync to the Dropbox output folder
  3. The delivery link includes Dropbox access
REMO AUTO (AI) orders skip Dropbox

When an order is edited by REMO AUTO, its media is processed directly from REMO's secure storage and is not copied to Dropbox. Dropbox sync applies to shoots and human editing orders only.

Filenames​

REMO handles filenames with non-standard characters (for example, the special spaces in macOS screenshot names) automatically, so uploads with unusual names sync without errors.

Real-Time Sync​

  • Changes sync within minutes
  • New files appear automatically

Team Access​

Photographer Access​

Photographers see:

  • Link to their job's input folder
  • Direct upload capability
  • Download previous uploads

Editor Access​

Editors see:

  • Link to input folder (source files)
  • Link to output folder (for uploads)
  • Full read/write access

Access in Job Details​

Find Dropbox links in:

  1. Open any job
  2. Go to Media tab
  3. See "Dropbox Folders" section
  4. Click links to open in Dropbox

Cloud Import​

Import existing files from Dropbox:

Using Cloud Import​

  1. Open job details
  2. Go to Media tab
  3. Click "Import from Cloud"
  4. Browse your Dropbox
  5. Select files to import
  6. Click "Import Selected"

Import Sources​

Import from:

  • Any Dropbox folder you can access
  • Shared folders from team members
  • External shared links

REMO generates shared links automatically:

Link TypeAccessUse Case
View OnlyCan view and downloadClient delivery
EditCan add filesPhotographer upload
FullComplete accessTeam collaboration

View and manage links:

  1. Go to Advanced → Settings → Integrations → Dropbox
  2. See active shared links
  3. Revoke access if needed

Settings​

Sync Preferences​

Configure what syncs:

  • Auto-sync uploads - New uploads sync automatically
  • Auto-sync edits - Edited files sync when ready
  • Sync originals - Include RAW files

Folder Naming​

Customize folder names:

  • Include job ID
  • Include client name
  • Date format preference

Storage Management​

Monitor storage:

  • See total space used
  • Set storage alerts
  • Archive old jobs

Disconnecting​

How to Disconnect​

  1. Go to Advanced → Settings → Integrations
  2. Find Dropbox section
  3. Click "Disconnect"
  4. Confirm disconnection

What Happens​

  • New uploads stop syncing
  • Existing files remain in Dropbox
  • Dropbox links in REMO stop working
  • Can reconnect anytime

Troubleshooting​

Sync Not Working​

  1. Check Dropbox connection status
  2. Verify storage space available
  3. Check file size limits
  4. Review error logs

Permission Errors​

  1. Reconnect Dropbox
  2. Ensure proper folder permissions
  3. Check Dropbox account status

Missing Files​

  1. Check sync status in job details
  2. Verify file uploaded to REMO first
  3. Check Dropbox folder directly
  4. Contact support if persisting