Roles & Capabilities

How access works in a REMO workspace, and what each member can do.

The two-axis model

REMO describes every workspace member with two independent attributes:

1. Tier — the member's permission level. Every member has exactly one tier.
2. Capabilities — additive operational roles (Photographer and/or Editor). A member can have zero, one, or both.

This means a single person can be, for example, a Manager who is also a Photographer and an Editor — they get the management dashboard and the photographer schedule and the editing queue. Tier and capabilities are set separately, so you no longer have to choose between "manager" and "photographer" for someone who does both.

Upgrading from the old role model

Earlier versions of REMO used six mutually-exclusive roles (Owner, Admin, Manager, Photographer, Editor, Client). Those have been replaced by the tier + capability model:

• Photographer → Staff tier + Photographer capability
• Editor → Staff tier + Editor capability
• Client → Guest tier

Existing members were migrated automatically — you don't need to do anything.

Tiers

Tier	Typical user	What they can do
Owner	Business owner	Everything an Admin can do, plus transfer or delete the workspace and promote members to Admin. One owner per workspace; cannot be removed.
Admin	Co-owner / office manager	Manage all workspace settings, services, packages, billing, and integrations; view all jobs and financials; invite/remove members and change tiers (except Owner).
Manager	Operations manager	Run the operations dashboard, assign photographers and editors, create manual bookings, view the full schedule and financials. Can invite Staff and Guest members only. Cannot change workspace settings or manage Admins/Managers.
Staff	Internal team member	View the team schedule (read-only) and their own assigned jobs; manage their own profile. If granted a Photographer or Editor capability, they also get that dedicated dashboard.
Guest	Real estate agent / property owner	Book services, view and communicate about their own jobs, and download delivered media. Guests cannot hold capabilities.

Capabilities

Capabilities are additive and can be granted to any internal tier (Owner, Admin, Manager, Staff). Guests cannot hold capabilities.

Capability	What it unlocks
Photographer	The Photographer dashboard: today's shoots, the weekly planner, the job workspace for uploading raw media, availability settings, and ratings. The member becomes eligible to be assigned to shoots.
Editor	The Editor dashboard: the editing queue (jobs awaiting and in editing), per-job editing workspace, deliverable uploads, and workload/turnaround tracking. The member becomes eligible for editor auto-assignment.

A member can hold both capabilities at once (for example, a Staff member who both shoots and edits). Owners and Admins who set up a Photographer or Editor profile gain an extra dashboard tab, but their default view stays the Admin dashboard.

tip

Capabilities only control which operational dashboards and assignment pools a member belongs to. They never grant management permissions — those come from the tier.

Permission matrix

Permissions below are determined by tier. Media actions that depend on a capability are listed separately in Capability-based actions.

Workspace management

Permission	Owner	Admin	Manager	Staff	Guest
View workspace settings	Yes	Yes	No	No	No
Edit workspace settings	Yes	Yes	No	No	No
Manage billing & subscription	Yes	Yes	No	No	No
Transfer / delete workspace	Yes	No	No	No	No

Team management

Permission	Owner	Admin	Manager	Staff	Guest
Invite members	All tiers	All except Owner	Staff & Guest only	No	No
Change member tiers	Yes	Yes (not Owner)	No	No	No
Remove members	Yes	Yes	No	No	No
Grant / remove capabilities	Yes	Yes	Yes	No	No
Edit own profile	Yes	Yes	Yes	Yes	Yes

note

Only an Owner can promote a member to Admin.

Job management

Permission	Owner	Admin	Manager	Staff	Guest
View all jobs	Yes	Yes	Yes	No	No
View own / assigned jobs	Yes	Yes	Yes	Yes	Yes
Create jobs / manual bookings	Yes	Yes	Yes	No	Own bookings
Edit job details	Yes	Yes	Yes	Limited	No
Assign photographers & editors	Yes	Yes	Yes	No	No
Cancel jobs	Yes	Yes	Yes	No	No

Financial

Permission	Owner	Admin	Manager	Staff	Guest
View pricing & financials	Yes	Yes	Yes	No	Own
Edit pricing	Yes	Yes	No	No	No
View invoicing / accounting	Yes	Yes	Yes	No	No
Mark invoices as paid	Yes	Yes	No	No	No
Issue refunds	Yes	Yes	No	No	No

See Billing & Invoicing for the accounting section and the client portal for what Guests see.

Service catalog

Permission	Owner	Admin	Manager	Staff	Guest
View services	Yes	Yes	Yes	Yes	Yes
Create / edit / delete services	Yes	Yes	No	No	No

Integrations

Permission	Owner	Admin	Manager	Staff	Guest
View integrations	Yes	Yes	No	No	No
Configure / connect integrations	Yes	Yes	No	No	No

Capability-based actions

These actions are unlocked by a capability, not a tier. Any internal member who holds the capability can perform them.

Action	Requires
Be assigned to a shoot	Photographer capability
Upload raw media for a job	Photographer capability (or a Guest uploading to their own editing-only order)
Be assigned editing work	Editor capability
Upload edited deliverables	Editor capability

Platform roles (separate from your workspace)

Platform roles belong to the people who operate the REMO platform itself — they are completely separate from your workspace tiers and are not something a workspace admin manages.

Platform role	Purpose
Super Admin	Full platform control across all workspaces
Support	Cross-workspace support operations
Billing	Platform revenue and subscription management

A platform operator may or may not also be a member of your workspace; the two are independent.

Assigning tiers and capabilities

Tier and capability changes are made from the team page. See Team Management for step-by-step instructions on inviting members, changing tiers, and granting Photographer/Editor capabilities.

Best practices

1. Keep Admin limited to people you trust with settings, billing, and team changes.
2. Use Manager for operations staff who schedule and assign work but shouldn't change settings.
3. Use Staff + a capability for photographers and editors on your team.
4. Use Guest for clients — they only ever see their own jobs.
5. Review your team periodically and remove access for anyone who has left.