Payments
Clients pay REMO invoices from their portal. You see every payment on the job's Order card and in your accounting view.
Connecting a processor
Open Advanced → Settings → Payments and press Connect Stripe or Connect Square Account.
For Stripe, you sign in to the Stripe account you already have, or create one on the spot. Payments go straight into that account and you see them in your own Stripe dashboard. Stripe's processing fee is billed to your account. REMO's platform fee is taken on each payment.
Until a processor is connected, REMO takes bookings but can't collect money; the client is told the studio will send a way to pay.
Where the client pays
- In the portal, under Billing — every open invoice with a Pay now button.
- From a job's receipt page.
- From the delivery page in the portal, if downloads are locked until payment.
Only the job's own client can pay for it.
The invoice
An invoice number is issued when the finals are sent for your check, or when the job is marked paid. Until then the client sees an order, not an invoice.
Order numbers look like FP-00042. Invoice numbers look like INV-01848. Both count up per
studio and never repeat. You can change the prefix in Advanced → Settings → General.
Payment states
| State | Meaning |
|---|---|
| Payment due | Invoiced, not yet paid |
| Processing | The payment is going through |
| Paid | Done |
| Overdue | Past its due date |
| Refunded | Paid, then refunded |
| Awaiting final total | A per-photo order that isn't counted yet |
Marking a job paid
Paid by cheque, cash or bank transfer? Open the job's Order card and press Mark paid. It records a manual payment and issues the invoice number. Owners and admins only.
Refunds
Refund on the Order card, on a paid job. The refund goes back through Stripe or Square to the client's original payment. Owners and admins only.
A refund issued in your Stripe dashboard shows on the job too.
Receipts
Every job has a receipt page: the order number, the invoice number, who it's billed to, the line items, and the total. Clients find theirs under Billing in the portal. You find yours on the job page's Order card.